Sr. Rep, Client Processing

Job Description

  • Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. 
  • Performs complex operational tasks in a product or functional area. 
  • Conducts independent analysis and policy interpretation. 
  • Performs complex, manual processing of updates to client accounts or company records. 
  • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. 
  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. 
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.  
  • Identifies, investigates and resolves problems in client accounts or company records. 
  • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.  
  • Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.  
  • Review and check work of other Client Processing Support staff and help resolve escalated issues.  
  • May be responsible for allocating and checking work of other team members. 
  • May be responsible for specific supervisory review and approval actions. 
  • Responsible for the quality and completion of own work. 


  • High school/secondary school or the equivalent combination of education and experience is required. 
  • Bachelors degree preferred. 
  • 5-7 years of total work experience preferred. 
  • Experience in brokerage processing preferred. 
  • Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Merseyside-Liverpool
Job: Operations
Internal Jobcode: 70609
Organization: Pershing International-HR16947
Requisition Number: 1909759