BNY Mellon Careers

Senior Specialist, Client Education/Training

Jersey City, New Jersey

Job Description

In Collaboration with business owners is responsible delivering and following-up on trainings for the most complex products. Develops agendas with clients to ensure learning solution content meets both client and business requirements;; may customize content for specific clients to ensure development needs are met. Participates in and performs product demonstrations. Leverages advanced understanding of products to independently deliver the most complex trainings. Participates in and performs product demonstrations. Leverages internal and external consultative business partnerships to customize instructional content and product and communication materials, if requested by client. May supervise more junior staff. Supports cross-training of more junior staff and engages in cross-training with Client Education/Training team to grow knowledge of various business products. Responsible for following up on the most complex, and customized, trainings;; leverages tools to measure success of learning offerings and programs. Receives and shares feedback from clients in a continual effort to improve the overall user learning experience. Demonstrates advanced written and oral communication skills. Works to resolve issues with appropriate internal function(s) or client. Customizes training if required. Supports migration activities across all Lines of Business in EMEA/APAC. Supports product education for all internal users. Collaborates with business owners across operations, service, product and technology to understand business initiatives, challenges and priorities that can be incorporated into the learning experience. No direct reports;; may provide guidance to less experienced staff. May have people management responsibilities in some geographies. Scope is limited to the quality and accuracy of own work, contributes to the achievement of team objectives. 


Bachelor s degree or the equivalent combination of education and experience in Learning & Development or related field is required. 7-10 years of total work experience preferred. Experience in in training delivery or content design preferred. Understanding of the Bank's products preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 70709
Job: Operations
Organization: Pershing Domestic-HR06431
Requisition Number: 1910025