BNY Mellon Careers

Lead Representative, Middle Office

Manchester, United Kingdom

Job Description

  • Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters. 
  • Leads the daily activities of a Middle Office support team servicing multiple funds. 
  • Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting.  
  • Supervises the tracking of fund data and trades, as well as the maintenance of records. 
  • Establishes data maintenance and summarization processes and procedures to improve team efficiency and best support the Middle Office support team. 
  • Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements. 
  • Reviews error reports from more junior team members and provides feedback. 
  • Ensures error reports from support staff comply with service level agreements before they are shared with Middle Office teams. Escalates external errors. 
  • Correction of internal errors is at the discretion of the client. Reviews for exceptions. 
  • If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken. 
  • Checks exceptions identified by more junior level team members. 
  • Dictates how support team handles incorrectly managed exceptions and enforces adherence to procedures. 
  • Leads team in preparing system-generated reports. 
  • Sets standards for teams report output to be shared with client teams. 
  • Coordinates review of reports and the sharing of reports with Middle Office teams. 
  • Reviews work of junior team members. Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency. 
  • Supervises a team of Middle Office support staff.  
  • May be responsible for specific supervisory review and approval actions. Supports the achievement of team objectives. 


  • High school/secondary school or the equivalent combination of education and experience is required. 
  • Bachelors degree a plus, mutual fund industry background preferred. 
  • 3-5 years of total work experience preferred. 
  • Experience in accounting support or the mutual fund industry preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Operations
Internal Jobcode: 70549
Organization: MOCSD Service Delivery-HR17225
Requisition Number: 1910264