BNY Mellon Careers

Lead Manager, Client Service

Wexford, Ireland
Corporate Trust


Job Description

  • Manages a client service support team responsible for providing high quality support to clients with transactions and resolving operational issues on a daily basis. 
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. 
  • Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. 
  • Sets policies and procedures for the team. 
  • Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality. 
  • Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed. 
  • Maintains relationships with business leaders to report client trends and needs. May provide forward-looking insight on client issues and trends to drive future revenue growth. 
  • Determines needed improvements through review and analysis of problems reported. 
  • Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. 
  • Team supports multiple, complex client accounts

Qualifications

  • Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred. 
  • 7-10 years of total work experience with at least 1-3 years of management experience preferred. 
  • Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Ireland-Leinster-Wexford
Job: Corporate Trust
Internal Jobcode: 70100
Organization: Corporate Trust-HR06320
Requisition Number: 1910304