BNY Mellon Careers

Grp Mgr, Rel. Mgmt-RepOff

Metro Manila, Philippines
Corporate Trust


Job Description

Relationship Management (Representative Offices) - M3 Manages a team of Relationship Managers, collaborating to develop the right strategic plan and ensure client engagement for each relationship. Team focus may be limited to domestic clients. Ensures firm-wide initiatives are rolled out and adopted by the team. May continue to manage a limited portfolio of key accounts critical to the achievement of team or business unit goals. Contacts within the client are at the highest level (C-Suite). Manages the human and financial resources of the assigned area. Has developed significant expertise on industry trends, competitor services/offerings and clients business environment. Recommends and leads the development of firm thought leadership based on client feedback and industry/segment knowledge. Stewards internal relationships to recommend and advocate for product/service enhancements that will fill underserved client interests. Recommends areas for firm thought leadership efforts based on client feedback. Identifies areas of focus for relationship improvements/enhancements and assists Relationship Managers in developing and executing strategies for assigned clients with input from the businesses. Tracks and reports on relationship strategy/results for assigned team. Develops team metrics and dashboards. Liaises and strategizes with cross-business relationship managers in addition to peer leaders in account management and business development, and serves on governance committees to ensure effective client account coordination throughout the firm. Drives corporate initiatives through an industry and regional lens. May work with other Relationship Managers and/or marshals firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and client engagement is sustained, sharing client and business knowledge across the firm. Serves as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution. Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.) Serves as the interface for compliance, regulatory, reputational matters between clients and the firm. In some regional/local markets may manage relationships with regulators directly. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Oversees a team of Relationship Managers. Work is primarily accomplished through the management of individual contributors. Teams are geographically dispersed with multiple reporting lines, adding to complexity of oversight. Responsible for achievement of team goals. Ensures team is equipped to operationalize and attain team objectives. May manage financial resources of the team (budgets, expenses, etc.). In some regions, may serve as the primary interface for jurisdictional/ regulatory matters and may have entity governance responsibilities. Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 7-10 years of total work experience preferred with 1-3 years of management experience preferred. Financial Services experience preferred as is prior experience in Relationship Management. Applicable local/regional licenses or certifications as required by the business. As global firm, bi-lingual capabilities are helpful as is an understanding of local/cultural nuances important for client trust.

Qualifications

Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 7-10 years of total work experience preferred with 1-3 years of management experience preferred. Financial Services experience preferred as is prior experience in Relationship Management. Applicable local/regional licenses or certifications as required by the business. As global firm, bi-lingual capabilities are helpful as is an understanding of local/cultural nuances important for client trust.


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Philippines-Metro Manila-Metro Manila
Job: Corporate Trust
Internal Jobcode: 70063
Organization: GCM APAC-HR06561
Requisition Number: 1910335