BNY Mellon Careers

Lead Analyst, Client Onboarding/Transitions/Conversions

Jersey City, New Jersey
Customer/Client Service

Job Description

Client Onboarding/Transitions/Conversions - IC3 Under minimal direction, onboards clients into the system, opens and closes accounts and handles transitions and conversions to the system. Serves as an advisor to clients as they onboard/transition/convert to/from organization products and solutions. . Ensures all SLAs are met. Prepares clients for entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market and market expectations.  Works directly with clients to access documentation requirements and reference data. May be responsible for onsite client support and training to assist with documentation, quality review and submission of documents. Ensure application form is received and tax documentation is received from the investor. Review documents and coordinate with all internal support groups, business managers, and external parties to ensure documents meet certain compliance requirements. Leads project management activities for onboarding/transitions/conversions such as reporting, planning, issue / risk tracking, scheduling, effort estimation, day-to-day tracking, and other project documentation preparation. Ensures client receives all necessary training or conducts the training him/herself. Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement. Maintains a book of clients and ensure that client activity on an account is maintained once an account is opened. Supports complex conversion activities related to a mix of complex institutional client relationships requiring the in-depth understanding of custody and accounting processing activities. Completes an accurate conversion of data on financial statements for daily, weekly, or monthly valuation clients. Supports and reviews control reports to effectively mitigate risks and resolve problems that arise during the conversion process. Marshals firm-wide resources (product, technology, marketing, compliance, teams, etc.) to ensure client needs are being addressed. Ensures onboarding/transition/conversion activities meet all compliance, legal and regulatory requirements. May facilitate legal negotiation or document review. Participate in UAT, on boarding and fault resolution. Responsible for overall success of moderately-sized or complex transitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience. No direct reports. Acts as a Team Lead and provides guidance to less experienced colleagues. Allocates work to and monitors the work quality of others assigned to the client. Suggests process improvements based on post-mortem transition analysis. May have people management responsibilities in some geographies. Responsible for complex, mature and/or global clients or more complex platforms. Contributes to the achievement of team and area objectives.


Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 5-7 years of total work experience preferred. Experience in securities, financial services or client-facing or project management roles preferred. Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 70085
Job: Customer/Client Service
Organization: Pershing Domestic-HR06431
Requisition Number: 1910374