BNY Mellon Careers
Lead Analyst, Client Service (U.S. Government Contract Administration)
Client Service – Works with US Federal Government clients to handle complex day-to-day contract requirements in collaboration with the appropriate resources at BNY Mellon. Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base. Provides individuals at assigned clients information related to BNY Mellons products and services provided to the US Federal Government and leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists in reviewing contract and business requirements and coordinates with appropriate resources at BNY Mellon to execute deliverables. Resolves complex or non-routine client issues or inquires, as needed. Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements. No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts.
QualificationsBachelor’s degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred.
Experience in managing the contract lifecycle for US Federal Government contracts and subcontracts preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-New York-New York
Internal Jobcode: 70104
Job: Customer/Client Service
Organization: Corporate Trust-HR06320
Requisition Number: 1910379