Sr Rep, Client Processing

Job Description

  • Provides quality client service and support to  clients on a daily basis, including phone interaction, more complex problem resolution and account transaction processing in a timely manner. 
  • Performs complex operational tasks in a product or functional area. 
  • Conducts independent analysis and policy interpretation. 
  • Performs complex processing of updates to client accounts or company records. 
  • Executes client requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. 
  • Identifies, investigates and resolves problems in client accounts or company records. 
  • Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional. 
  • May be responsible for allocating and checking work of other team members.
  • May be responsible for specific supervisory review and approval actions. 
  • Responsible for the quality and completion of own work. 

Qualifications

  • High school/secondary school or the equivalent combination of education and experience is required; bachelor‘s degree preferred.  
  • 3-5 years of total work experience is preferred.  
  • Experience in brokerage processing is preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Merseyside-Liverpool
Job: Operations
Internal Jobcode: 09303
Organization: Pershing International-HR16947
Requisition Number: 1910430