BNY Mellon Careers

Representative, HR Serv Del

Manchester, United Kingdom
Human Resources


Job Description

Primarily responsible for providing HR administrative support to HR colleagues, managers and employees across EMEA (predominantly UK and Ireland).


• Provide first line support for all routine employee enquiries, via telephone or a knowledge  management system
• Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE
• Production and despatch in a timely manner of all employee correspondence, such as contractual change and maternity/paternity letters
• Provide general administrative assistance as required
• Complete full off-boarding process
• Preparation & submission of all Payroll, PeopleSoft & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation 
• Responsible for all maternity/paternity/special leave of absence cases
• Assist with sickness and long term disability cases as required
• Support the HRA with Flexible Working requests
• Minute taking, letter drafting and production of supporting documentation to support employment relations cases
• Provide support on project related corporate initiatives and HR project initiatives as required
• Assist with all internal and external audits as required.

Qualifications

Skills and Behaviours


• Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment
• Experience of working to tight deadlines with a strong results focus
• Strong attention to detail coupled with a high level of accuracy
• An enthusiastic team player who actively contributes in a flexible and adaptable manner
• The ability to communicate professionally at all levels both verbally and in writing
• Experience of working in a customer service environment with strong client orientation skills
• Proven experience in MS Office products, knowledge of PeopleSoft HR system would be advantageous
• Builds rapport and co-operative relationships with clients
• Takes accountability and ownership to get things done
• Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence
• Considers how processes can be improved to enhance service provision and makes recommendations


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Human Resources
Internal Jobcode: 75041
Organization: HR_Operations-HR06284
Requisition Number: 1910720