BNY Mellon Careers

Senior Appl Support Analyst

Chennai, India
Information Technology

Job Description

Proposed Job Description:

A developer with good coding skills and also knowledge in day-to-day incident management, including tasks related to identifying and troubleshooting and fixing the application issues proactively

Should possess good knowledge in problem management, root cause analysis, management communication in partnership with production services team members. Ensures all production change requests are made in accordance with compliance and risk guidelines. Should be capable of mentoring the team members and acting as a subject matter expert (SME). In good knowledge of the application(s) supported and interdependencies and flexibility in working shifts


Preferred Skills:

Good knowledge in Data Archiving Platforms: IBM Optim and/or IBM FileNet P8

Knowledge in Windows PowerShell or Python is added value


Roles and Responsibilities:

Provide fixes to issues by doing a thorough analysis of root cause and impact of the defect and automate the daily support activities

Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved and closed in timely manner

Participate in knowledge transfer to ensure better knowledge of the Application

Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the application team

Coordinate and contribute application deployment in Production environments


Basic Qualifications:

3-5 years of experience in development and knowledge in product support

3-5 experience in Banking or Financial Domain


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Tamil Nadu-Chennai
Job: Information Technology
Internal Jobcode: 60080
Organization: BNYM Technology India-HR06363
Requisition Number: 1911135