Intermediate Representative, Client Service (UK Client Service)

• Provides quality support to clients with moderately complex transactions and processes on a daily basis.
  
• Investigate, solve and provide solutions for portfolio based issues.
  
• Under general supervision, assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.
  
• Responds to client questions on BNY Mellon product features and provides technical assistance for issues that have been escalated by junior team members and Client service managers.
  
• Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
  
• Assists with process improvement by contributing ideas to improve team efficiency.
  
• Perform quality reviews and due diligence where required.
  
• Perform any project or regulatory based activity when required to do so.
  
• Ensure that all processes are in accordance with the Firm and Corporate Trust policies and preferred practices.

Qualifications

• Strong PC skills (including Microsoft® Word, Excel, PowerPoint, etc.)
• Fluent spoken and written English language skills
• Ability to withstand work pressure and deliver with speed and accuracy
• Experience in written client communication
• Previous experience in Financial Services preferred

• Location: Sagittarius Building ul. Sucha 2
• Competitive salary
• A clear career path within Graduate Accelerator Programme GAP
  
• Health & Life Insurance
• Multisport card / Cinema Tickets / Nursery subsidiary
• Pension scheme
• Excellent opportunities for training, growth and professional development
• Opportunities to engage in diverse projects due to growth of business migrations
• A multitude of opportunities to get involved in additional charity projects
• A collaborative culture and great teams