BNY Mellon Careers

Grp Mgr, CltOnbdg/Tran/Con/KYC

Manchester, United Kingdom

Job Description

Client Onboarding/Transitions/Conversions - M3 Manages a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects. Manages the performance of assigned staff. Coaches and guides on project management. Sets departmental priorities and allocates resources to align with business objectives and annual plan. Identifies and solves complex, operational and organizational problems leveraging the appropriate resources within or outside client onboarding/transitions/conversions. Researches, develops and establishes methodologies, protocols and processes to facilitate or improve transition project management or the client onboarding/transition/conversion experience. Determines how to operationalize functional strategy across subordinate teams. Develops area objectives and ensures activities align with established goals and objectives. Determines the key business drivers and factors that maximize team performance. Coaches and guides assigned staff on improving the execution of client onboarding/transitions/conversions and achievement of goals. Coordinates team to ensure all clients are onboarded in a timely, efficient manner. Ensures that all activities meet required regulatory compliance standards. Anticipates regulatory developments and develops compliance measures. Determines how activities should be integrated across teams, including product, technology and client services, and manages the required hand-offs across teams. Recruits, directs, motivates and develops staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team. Provides feedback at the most critical times. Resolves complex client onboarding/transition/conversion issues for key clients. Manages a team or multiple teams of professionals, including coaching, performance management and resource allocation. Develops and oversees the achievement of multiple teams or area objectives. Responsible for the financial resources of the area, ensuring adherence to budget and management of expenses. Focus is on daily, short-term goal achievement, but contributes to longer-term objectives.


Bachelors degree or the equivalent combination of education and experience is required. 7-10 years of total work experience and at least 1-3 years of management experience preferred. Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Operations
Internal Jobcode: 70081
Organization: MOCSD Service Delivery-HR17225
Requisition Number: 1911181