Client Processing - IC2
Performs routine and non-routine client service and transactional support functions. Provides analytics and reporting services, working to improve and automate transaction processing systems. Advises organizational units/teams to ensure timely delivery of service, or resolution of issue. Provides direction to lower-level service roles in the successful delivery of support or service.
Processes account related transactions per scheduled events/client authenticated direction. Answers inquiries and resolves problems or issues. Assesses needs and suggests/promotes alternative approaches to service models.
Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves problems based on an understanding and knowledge of the intricacies of the system.
Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
Manages situations which may require adaptation of response or extensive research according to internal or external client response.
May be responsible for allocating and checking work of support team members. May be responsible for specific supervisory review, training and approval actions.
Contributes to the achievement of team objectives
Qualifications Bachelors degree or the equivalent combination of education and experience is required. 3-5 years of total work experience is preferred. Experience in brokerage processing is preferred. Applicable local/regional licenses or certifications as required by the business.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Delaware-Wilmington
Internal Jobcode: 70605
Job: Customer/Client Service
Organization: AIS Operations-HR08997
Requisition Number: 1911352