BNY Mellon Careers

Senior Representative, Middle Office

Wroclaw, Poland

Job Description

Team description: Middle Office Operations works on behalf of our Institutional Clients providing support to their ongoing market trading activities. Our team is focused on Fixed Income, Equities, Money Market and Currency Exchange transactions liaising directly with 'the street' (i.e. Clients, Brokers, Custody teams) being an intermediary and escalation point for the above. Tailored to specific client needs we are aiming to provide superior client service experience with highest quality in accordance with SLA's, company and departmental policies and procedures and in line with market practices. Functions performed by the team consist of Trade Receipt, Confirmation and Enrichment, Settlements Monitoring and Static Data Setup.     As a successful candidate you will be given an opportunity to acquire and develop knowledge from related fields reporting to a Supervisor. Over the course of initial induction and on-the job training you’ll be assigned to a ‘buddy’ showing you how to:
  • Work in the team liaising directly with counterparties spread across the globe.
  • Support day-to-day trade life cycle activities, including an active dialogue with interested parties be it by phone or email querying a variety of issues looking for a timely resolution for transactions executed by our Clients.
  • Work in a very fast paced environment dealing with market and custody cut offs.
  • Generate and provide information to questions from internal and external peers and our Clients.
  • Cooperate, communicate and interact effectively being an intermediary for all of the above generating reports staying on top of all assigned tasks and duties.
  • Ensure Trades are confirmed with the brokers in a timely manners, with exceptions investigated, reported and resolved.
What we offer apart from BNYM packages:
  • Extensive training on SWIFT, financial markets, systems, custody and market requirements in all involved countries.
  • Working in an international environment, both within the Poland team, as well as with other locations (US, EMEA & APAC).
  • Familiarizing yourselves with our firm’s culture.
  • Gathering knowledge from seasoned and tenured colleagues.  
  • Multiple behavioral trainings.    
If you like:
  • Working in a VERY fast paced environment dealing with deadlines.
  • Comparing information from different sources making sound decisions.
  • Constantly developing your analytical skills.
  • Working with Excel and a set of internal and external applications.
Feel free to send us your CV.


We are looking for candidates who have:
  • At least advanced English proficiency and excellent verbal and written communication skills.
  • A drive towards Broker and Client (phone and email) interactions.
  • Previous experience in a similar role or general knowledge around economy, mutual funds and client services.
  • High motivation & willingness to learn and communicate effectively within the team.
  • Interest in financial markets and stock exchange trades.
  • Attention to detail and the ability to work under pressure within set deadlines.
Our offer for you:
  • Excellent opportunities for training, growth and professional development.
  • Mentoring and job shadowing programs.
  • A multitude of opportunities to get involved in additional charity projects and engagement groups.
  • Language training courses.
  • Onsite kindergarten.
  • Employee Referral Program.
  • Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs.
What is more:
  • Full time contract of employment.
  • Competitive salary.
  • Health & Life Insurance.
  • Private medical care.
  • Multisport card / Cinema Tickets / Nursery subsidiary.
  • Pension scheme.
  • Location: Aquarius Building, ul. Swobodna 3.
  • Working hours: Flexibly switching between shifts 9:00-17:30, 10:00-18:30.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Operations
Internal Jobcode: 70550
Organization: MOCSD Service Delivery-HR17225
Requisition Number: 1911407