BNY Mellon Careers

Sr. Rep, Client Processing

Orlando, Florida

Job Description

Oversees assigned client accounts, ensuring satisfaction, swift response to client needs. Efficient with problem resolution, operational compliance and risk mitigation. Consults with clients on best practices, solutions and regulatory changes to support client engagement. Incumbents are gaining experience in account management and mastering the basics of the discipline and the firms products/services. Incumbent may receive guidance from a more experienced Account Manager. Acts as day-to-day point of contact for the client. Liaises with relevant operations contacts to coordinate service to the client. Escalates relevant issues to senior team members or management. Assists with managing client inquiries and resolves problems within scope of knowledge. Gains understanding of the business environment of assigned clients, industry trends and competitor services/offerings. No direct reports. Responsibilities are limited to own client accounts. May provide secondary support on a large or key accounts under the guidance of a more senior Account Manager. Familiarity with DTC, FRB and GSP platform a plus.



Bachelors degree preferred. 5-7 years of total work experience preferred. Experience in brokerage processing preferred. Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Florida-Orlando
Internal Jobcode: 70609
Job: Operations
Organization: DomesticClear & CollateralMgmt-HR15464
Requisition Number: 1911523