Assists more senior corporate services professionals in completing tasks related to service activities for an operational area. Often owns a specific process/procedure related to the area of service supported, providing guidance to lower level peers. Services may include catering and culinary, mailroom and production, meeting and events, and travel, among others.
Independently field and triage a full range of customer questions and complaints related to the provided service(s); serve as escalation point for more complex questions or issues.
Creates documentation for dissemination to on-site services providers related to operating policies, procedures, etc. May provide input into the content based on experience with customer feedback. May identify and recommend areas for new or enhanced procedures based on customer feedback.
Maintains records related to service delivery activities or vendor information. Ensures completeness and accuracy, resolving issues when identified. Pulls data and performs basic calculations on service delivery activities.
May directly provide contracted service during peak hours or staffing shortages.
No direct reports.
Job scope is limited to the timely completion and accuracy of own work.
Modified based upon local regulations/requirements.
High School degree or the equivalent combination of education and experience preferred.
2-3 years of total work experience preferred.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: United Kingdom-Greater London-London
Job: Facilities Management
Internal Jobcode: 85128
Organization: BNY Mellon CAO-HR16507
Requisition Number: 1911540