BNY Mellon Careers

Lead Application Support Analyst*

Pittsburgh, Pennsylvania
Information Technology

Job Description


As a Corporate Technology Level 1 Production Services Analyst, you will be part of a global team managing mission critical applications across a range of technologies.  BNY Mellon’s Corporate Technology division includes applications supporting Enterprise Risk and Compliance, Finance and Corporate Treasury and Human Resources.  The level 1 team will provide 24x7 first line support and incident management using a follow-the-sun staffing model.  The team will be responsible for incident resolution or escalation to the appropriate senior support resources and will manage communication with affected stakeholders.  This position will be staffed for a 5-day work week including at least one weekend day.


Primary Responsibilities:

Work with a global team of level 1 support analysts including responsible for managing the Corporate Technology production environment

Respond to instrumentation events, diagnose and triage application issues

Work with level 2 support leads and application development teams to ensure up to date and accurate recovery documentation

Participate in production readiness and permit to operate reviews for new initiatives to validate production supportability

Keep up to date incident records

Manage to Mean Time To Repair (MTTR) metrics and work on continuous improvement

Follow up from incidents to ensure appropriate alerting and automation to prevent reoccurrences

Ability to deal with time sensitive issues in support of critical service level commitements 




General Description


Lead Appl Support Analyst->> Maintains and supports applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. May allocate/coordinate work within a team/project. Analyzes system requirements. May review SCM plans and SCM scripts/programs.Monitors changes to applications and their operating environment. Analyzes any complex issues. Provides application support input with regard to SCM activities. May interact directly with clients regarding project activities. Recommends technical solutions on application problems. Reviews and analyzes product migrations through all systems environments. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of related teams' objectives.


Preferred Qualifications

Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 

· Development experience in Java, C#, C++ or related languages

· 4-6 years of experience in supporting mission critical applications

·   Experience in IT Support, Incident and Service Request Management.

·   Excellent communication skills

· Linux / Unix command line and shell and/or Python scripting

·   Windows system management


Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 4-6 years of diverse experience in information technology required, experience in the securities or financial services industry is a plus.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 45110
Job: Information Technology
Organization: BNYM Technology India-HR06363
Requisition Number: 1911823