BNY Mellon Careers

Senior Specialist Infrastructure Operations Analyst (Level 1 Production Support - Distributed/Network/Systems/Unix/Windows)

New York, New York
Information Technology

Job Description

TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have the most reliable, nimble, and cost-effective solutions in the financial services market place.

As part of TSG, our Production Services team is dedicated to ensuring that our technology environments are best in class. Our Production Services team runs the systems that keep BNY Mellon running.Their mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to our company’s top priorities, this is the place for you.

The Role

As part of the Enterprise Command Center (ECC), we are seeking a Level 1 Distributed Response Support Analyst. As a Distributed Operations Specialist, you will provide first line remediation support for issues impacting the distributed environment. You’ll work as part of a team that assists in the implementation and support of systems in our production environment.

You’ll track problems according to standards and refers problem to the next level of support if appropriate

You will work on a shift which will share 24x7 support coverage which may require weekend and holiday coverage.

There is limited if any on-call support requirement

Sr. Specialist Infrastructure Operations Analyst->> Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Researches and recommends the appropriate system software to meet corporate standards and objectives for system performance. Identifies and solves complex and critical systems related issues to meet the objectives for the corporation. Provides input into platform selection, version implementation, software product recommendation, and usage of enhanced functionality. Assists with complex issues in the installation, support, troubleshooting, and repair of data center equipment. Implements, integrates and provides full support for middleware software in a multi-tiered, multi-platform environment. Collaborates and consults with application development teams to determine middleware platform selection, efficient transaction design, use and recovery procedures in line with business requirements. Communicates with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately. Manages ticket queues and handles complex escalated issues. Analyzes repeat incident patterns to identify opportunities for cost reduction and productivity enhancements. Works with vendors to ensure efficient incident resolution. Contributes to the achievement of area objectives.


Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree preferred, 8 - 10 years of related infrastructure experience required, experience in the securities or financial services industry is a plus.

Distributed operations specialist with minimum 2 – 3 years of distributed compute experience in either/or Windows or Unix.

You should also have experience with the following technologies:

•Windows servers

•Unix/Linux servers

•PuTTY or other terminal emulator

•A working knowledge of network technologies

•MoogSoft •Remedy

•Strong MS Office and communication skills

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New York-New York
Internal Jobcode: 45170
Job: Information Technology
Organization: Technology Production Services-HR17024
Requisition Number: 1911869