• Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. • Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions. • Investigates and corrects errors in client accounts. • Conducts independent analysis and policy interpretation. • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. • Accurately opens and updates accounts or company records. • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. • Provides product knowledge, market nuances and requirements and technical assistance, as necessary. • May review and check work of other Client Processing Support staff and help resolve escalated issues. No direct reports. • Provides guidance to less experienced Client Processing Support staff, as needed. • Responsible for the quality and completion of own work
Qualifications • High school/secondary school or the equivalent combination of education and experience is required. • Bachelors degree preferred • 3-5 years of total work experience preferred • Experience in brokerage processing preferred.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: Ireland-Leinster-Wexford
Job: Asset Servicing
Internal Jobcode: 70610
Organization: Transfer Agency Operation EMEA-HR07268
Requisition Number: 1912246