• Deliver high quality service to customers, both internally and externally, through timely and accurate completion of all tasks assigned. Ensure any queries from shareholder and clients are handled in a professional way and a professional relationship is maintained with the client at all times. Ensure the shareholder telephone line is answered professionally within 3 rings. • Timely completion of work allocated by your Supervisor in an accurate fashion and within agreed deadlines. • Completion of daily checklists accurately for all tasks assigned to you. • Prepare any weekly / monthly reporting required, and pass on to the Supervisor for review. • Ensure all paperwork is filed on a daily basis in an organised manner to facilitate easy retrieval and review when necessary. • Keep Supervisor informed of any issues that may affect the completion of your duties within the agreed deadlines as soon as they arise, to ensure prompt resolution. • Notify Supervisor of any shareholder or client complaints as a matter of urgency. • Participate in the completion of Incident Reports within the timeframe as laid down in the Departmental Procedures. • Provide holiday and sick leave cover for other team members as required by Supervisor. • Actively participate at team meetings • Adhere to BNY Mellon standard procedures and controls in accordance with the relevant Transfer Agency Departmental Procedures Manual. • Become familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy. • Ensure completion of all Web Based regulatory training within agreed timeframe.
Dealing Team Specific
• Effectively monitor incoming trades to Client Funds to include those coming via fax, post, trade platforms and file transfers. • Receive telephone deals and record details accurately in telephone deal book before passing to Supervisor for call back. • Monitor Babel system for trade flows and user intervention queues as required. • Complete daily Fax Log check when requested, in order to verify that all trades received via fax have being processed correctly. • Participate in the completion of the daily trade capture reconciliation process. • Input deals received from investors timely and accurately to the TA system in line with Departmental procedures. Ensure late trades or partial trades are escalated to your Supervisor immediately. • Generate all daily dealing reports timely and accurate and pass to Supervisor for review and authorization. • Prepare any weekly / monthly reporting required and pass to the Supervisor for review.
• Prepare daily prediction and intra-day cash flow reports to clients and Fund Managers for review by your Supervisor. • Input prices and factors to the TA systems accurately and print off relevant reports. Pass to the Supervisor for review and authorization. • Print off and arrange dispatch contract notes by fax, email or post as required under client service level agreement (SLA). • Accurately prepare and file all daily dealing packs in preparation for offsite dispatch.
Essential skills: • Very good level of English. Any other language is an advantage • Oral and written communication skills. • Ability to multi-task and meet deadlines. • Customer service focus and delivery. • Numerical ability and analytical skills. • Self-motivation skills and the ability to work independently as well as part of a team. • Interpersonal skills. • Accuracy and Attention to Detail.
• At least 6/12 months experience in the Fund Administration Industry would be desirable
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: Luxembourg-Luxembourg-Luxembourg
Job: Asset Management
Internal Jobcode: 70610
Organization: Transfer Agency Operation EMEA-HR07268
Requisition Number: 1912341