Senior Analyst, Client Service

Job Description


Client Services are the primary point of contact for all Global Custody Clients regarding their day-to -day operational queries. Client Services represent the front line of the Bank.


This is a busy and demanding environment with high values and large volumes of transactions requiring good concentration and organizational skills. 


GFI & Regional clients will be assigned to a Client Service Senior Analyst who interacts with the operational departments, team leader and Relationship Manager to resolve problems and more importantly proactively identify potential issues. The Senior Analyst will also share his/her knowledge with other Analysts.


Key Roles & Responsibilities:

  • Provide day-to-day operational support to GFI / Regional Clients ensuring their requirements are met professionally and expediently.

  • Develop and improve your relationships with your GFI / Regional client base, including taking proactive ownership of all operational issues

  • Participate to regular service reviews with GFI / Regional Clients, following up on day-to-day action points.

  • Monitoring of internal risk management controls including failed transactions and overdrawn balances and ensuring that the checklist is daily completed.

  • Interface with other internal departments (including the Operational team, Global Custody, Treasury, Securities Lending and Corporate Actions) to ensure timely resolution of cross-departmental issues.

  • Maintain accurate desktop procedures, KYC documentation and standing instructions for an assigned group of IMs or Clients and ensure the operational group is aware of and comply with these procedures

  • Ensure all IM or Client queries are logged, monitored and closed on the appropriate system, providing appropriate client communication until resolution and management reporting on over standard queries where required

  • Interface with other internal departments (including the Operational team, Global Custody, Treasury, Securities Lending and Corporate Actions) to ensure timely resolution of cross-departmental issues.

  • Act as the first authorization signature on special instruction requested by clients (limited authorization level linked to the function and limited to the specific defined processes identified within audit log).

  • Assist with training for all new / less experienced team members.


Qualifications


In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability, and Managing Risk, the Senior Analyst should show an aptitude for:

  • Client Focus
  • Personal Organisation

  • Work Quality/Attention to Detail

  • Analytical thinking

  • Job Proficiency

  • Initiative/Sense of Urgency

  • Supervision

  • Coaching

  • Problem solving/ Crisis Management

Technical Skills, Knowledge, Systems Knowledge (and associated skill level):

  • Proven knowledge of Global Custody markets and products.

  • Excellent organizational skills, with accurate manipulation, analysis & checking of figure work.

  • Experience of using Microsoft Office products, in particular manipulating Excel spreadsheets.  Utilising advanced functions would be desirable.

  • Able to work individually or in a team to achieve a common goal.

  • Excellent interpersonal and motivational skills.

  • Able to deal appropriately with many tasks simultaneously.

  • Able to communicate at all levels, both orally and in writing.

  • Quick to develop new skills and a pro-active approach to learning and training.

  • Experience with the core custody systems

Professional Qualifications:

  • Client facing experience is also a plus.

  • Other language skills is a plus.



BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Belgium-Brussels-Capital Region-Brussels
Job: Asset Servicing
Internal Jobcode: 70105
Organization: Custody Client Service-HR09095
Requisition Number: 1912600