Analyst, Client Service

Job Description

Client Services are the primary point of contact for all Global Custody Clients regarding their day-to-day operational queries.

Client Services represent the front line of the Bank. This is a busy and demanding environment with high values and large volumes of transactions requiring good concentration and organizational skills. 

Middle Market Client relationships will be assigned to a Client Service Analyst or the Client Service Analyst will assist a Senior Client Service Analyst on GFI & Regional clients.

The Client Service Analyst interacts with the operational departments, team leader and Account Managers to resolve problems and more importantly proactively identify potential issues.

Key Roles & Responsibilities:

  • Provide day-to-day operational support to Investment Managers (IMs) and Clients ensuring their requirements are met professionally and expediently.
  • Develop and improve your IM or Client relationships including taking proactive ownership of all operational issues.
  • Monitoring of internal risk management controls including failed transactions and overdrawn balances and ensuring that the checklist is completed daily.
  • Maintain accurate desktop procedures, KYC documentation and standing instructions for an assigned group of IMs or Clients and ensure the operational group is aware of and comply with these procedures
  • Ensure all IM or Client queries are logged, monitored and closed on the appropriate system, providing appropriate client communication until resolution and management reporting on over standard queries where required.
  • Interface with other internal departments (including the Operational team, Global Custody, Treasury, Securities Lending and Corporate Actions) to ensure timely resolution of cross-departmental issues.


In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability, and Managing Risk, the associate should show an aptitude for:

  • Client Focus
  • Personal Organisation

  • Work Quality/Attention to Detail

  • Analytical thinking

  • Job Proficiency

  • Initiative/Sense of Urgency

  • Supervision

  • Coaching

  • Problem solving/ Crisis Management

Technical Skills, Knowledge, Systems Knowledge (and associated skill level): 

  • Proven knowledge of Global Custody markets and products.

  • Excellent organizational skills, with accurate manipulation, analysis & checking of figure work.

  • Experience of using Microsoft Office products, in particular manipulating Excel spreadsheets. Utilising advanced functions would be desirable.

  • Able to work individually or in a team to achieve a common goal.

  • Excellent interpersonal and motivational skills.

  • Able to deal appropriately with many tasks simultaneously.

  • Able to communicate at all levels, both orally and in writing.

  • Quick to develop new skills and a pro-active approach to learning and training.

  • Experience with the core custody systems.

Professional Qualifications:

  • English Fluency.
  • Other language skills is a plus.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Belgium-Brussels-Capital Region-Brussels
Job: Asset Servicing
Internal Jobcode: 70106
Organization: Custody Client Service-HR09095
Requisition Number: 1912601