Snr Service Desk/Onsite Support Analyst - Help Desk
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Senior Service Desk/Onsite Support Analyst->> Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects. Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications and platforms. Contributes to the achievement of team objectives.
Bachelor's degree in a related discipline or equivalent work experience required. 2-4 years of experience in technical and customer-support required, experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
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