Snr Service Desk/Onsite Support Analyst - Help Desk

Job Description

Senior Service Desk/Onsite Support Analyst->> Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects. Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications and platforms. Contributes to the achievement of team objectives. 


Bachelor's degree in a related discipline or equivalent work experience required. 2-4 years of experience in technical and customer-support required, experience in the securities or financial services industry is a plus.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Massachusetts-Wellesley
Internal Jobcode: 45073
Job: Asset Servicing
Organization: Technology Services Group-HR06725
Requisition Number: 1913233