Job Description

Business Process Improvement/Best Practice - IC5 Leads the functions definition of requirements for business process improvement using analytics provided by senior team members, functional management and managers of other functions. As needed, liaises with other industry experts to discuss new and innovative process-improvement practices. Leads best practices initiatives in global improvement implementations and enlists the work of senior team members for completion of multi-faceted, daily implementation activity management. Projects may include analysis of global requirements for transitioning business from high-cost to low-cost resource options, modeling changes across geographies and industries, analysis of location strategy, etc. Works with the senior management of internal clients and leads highly-complex process change for large, multi-national external clients whose business affects the firm on a global scale. Establishes processes for business case documentation. Approves business case documents for the most complex projects. Receives reports on large-scale redistribution management and meets with senior and/or executive management to correct issues. Effectively monitors global improvement processes, anticipates industry-level issues before they arise and addresses appropriately. Serves as an escalation point for senior team members within own team and across functions. Uses vast experience, long-standing relationships and expert presence within the industry to obtain in-person meetings with clients. Leads meetings with relationship managers, client service managers, regulatory roles, communications roles, business partners, etc. to fulfill improvement plan requirements an initiate new business. Delegates responsibility for portions of meetings to senior team members. Establishes functional criteria for financial-driven analyses of vendors. Uses vast experience and industry knowledge to educates the function on cost-cutting solutions and to advise senior management on cost-related best practices. Serves as the industry expert for clients that need help developing their business strategy. Leads clients, team members and management in implementing cutting-edge process improvement strategies in alignment with industry best practices. Engages with senior management on staffing and resource management issues. No direct reports. Coaches and provides guidance to more senior roles and enlists their support on projects. Manages global projects.


Bachelors degree required. Graduate degree preferred. 10-12 years of total work experience preferred. Experience in Operations, Business Analysis or Technology preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Maharashtra-Pune
Job: Asset Servicing
Internal Jobcode: 70251
Organization: Transformation-HR10504
Requisition Number: 1913952