Senior Principal, Relationship Management

Job Description

  • Manages overall relationships with key Treasury Services clients in Thailand
  • Serves in a relationship management role for existing clients in areas that include payments, trade, liquidity and foreign exchange
  • Developed significant expertise on industry trends, competitor services/offerings and client environment
  • Research client issues pertaining to payments, trade, liquidity and foreign exchange and bring to resolution
  • Conduct frequent and regular check-ins with clients, ensuring their continued satisfaction and strategic alignment and engagement
  • Provide clients with industry expertise sharing payments related trends and their potential impact on the client
  • Work with other Relationship Managers and/or marshal firm-wide resources to recommend areas for thought leadership efforts based on client feedback
  • Attend industry events and conferences to remain visible in the market and remain current on industry trends
  • Keep abreast of client account activity occurring throughout the firm and serve as the ultimate escalation point for client satisfaction
  • Recommend areas for firm thought leadership efforts based on client feedback and may deliver thought leadership feedback both internally and externally to clients
  • Serves as the interface for compliance, regulatory, reputational matters between clients and the firm and in some regional/local markets may manage relationships with regulators directly

Qualifications

  • Bachelor’s degree or the equivalent combination of education and experience is required
  • Advanced/graduate degree and 10-12 years of total work experience is preferred
  • Financial Services experience with a particular client type or product preferred as is prior experience in Relationship Management, Client Services or Account Management
  • Applicable local/regional licenses or certifications as required by the business

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Thailand-Bangkok-Bangkok
Job: Sales/Marketing
Internal Jobcode: 70067
Organization: TS REL MGMT AND BUS DEV-HR07024
Requisition Number: 1914108