Digital Records Officer, Records Management (Lead Manager)

Job Description

Records Management’s mission is to implement a comprehensive, enterprise-wide Records Management Program, with an emphasis on defining the legal and regulatory requirements for creating, using, retaining and destroying company records regardless of the records’ media or format, in order to minimize risk and maximize operational efficiencies.  In addition, Records Management assists in the development of training to help ensure that employees clearly understand their obligations as they relate to managing company and client records.

The Digital Records Officer will have responsibility to identify, analyze, monitor and minimize business risks, and ensures proper control policies and procedures are in place in line with the Global Records Management Program.  This will include supporting risk assessments, developing records management strategies and action plans, monitoring and reporting on digital records-related activities, supporting the administration of Business Records Management Coordinators processes, and coordination with local regulatory requirements as necessary.  Leads and contributes to policies for developing, documenting and analyzing existing control procedures. Analyzes documentation for evidence of successful and efficient performance. Ensures departmental objectives are aligned to functional objectives. Manages complex projects that involve working with businesses to improve controls to mitigate any deficiencies. Ensures controls meet regulatory and organization standards. Projects are usually broader and focused on long-term operational issues. Contributes to strategic projects/initiatives for the function.

Provides coordination and oversight over Record Management and ensures compliance with corporate policies and local country policies liaising with counterparts in Data Governance, CTS, Compliance, Legal, IRM, CSIROs, and Business Continuity. Oversees the development and maintenance of record retention schedules and record destruction process and has final approval of vendors during selection process. Ensures data classification standards are up to date and relevant and that policies and procedures for cross border transactions meet necessary criteria. Works with businesses to establish prudent risk and control standards, and practices consistent with vendors, and oversees all aspects of systems used to track records inventories and ensures all systems function in line with records management requirements and controls. Liaises with counterparts in Data Governance, Client Technology Solutions, Compliance, Legal, IRM, CSIROs, and Business Continuity to ensure all aspects of record management are covered. Maintains formal and informal lines of communications with management, the client area and subordinates to ensure effectiveness in serving the client area.

Works closely with the Digital Records Director and the head of the Record Standards/ reporting and Physical Media.

Liaises with stakeholders in Data Governance, Client Technology Solutions, Compliance, Legal, IRM, CSIROs, and Business Continuity to ensure all aspects of record management are covered, including regulatory reporting.  Provides oversight of provisions of third party vendor contracts.



Bachelors degree or equivalent work experience required. Advanced degree preferred. 5-7 years of relevant work experience with at least 0-1 years in management preferred. Proficiency with the Microsoft suite, especially Excel is preferred.

Strong background in understanding and applying regulations and compliance policies within a business unit or service. Demonstrated analysis and problem solving skills. Strong verbal and written communication skills. Able to work cross-functionally and develop collaborative internal and external relationships to achieve objective outcomes through influence.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70372
Job: Operations
Organization: CM - Control Risk Compliance-HR06112
Requisition Number: 1914239