Provides quality client service and support to internal clients and occasionally external clients on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
Under direct supervision, performs routine operational tasks in a product or functional area, processing updates to client accounts or company records and ensuring that data is feeding into the right system.
Enters data, keying information from checks, interpreting payee information and transcribing into on-line system. Begins monitoring exceptions.
May interact with record keepers to verify that client records are in sync with the fund company or another custodian.
Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
Responds to client inquiries, escalating non-standard issues to a Team Lead.
May communicate with an external third party to research inquiries.
Investigates and corrects errors in company records and client accounts.
Accurately opens and updates accounts or company records.
Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
No direct reports.
Responsible for the quality and completion of own work.
High school/secondary school or the equivalent combination of education and experience is required.
Bachelors degree preferred.
2-3 years of total work experience preferred.
Experience in brokerage processing preferred. BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: United Kingdom-Dorset-Poole Job: Corporate Trust Internal Jobcode: 70611 Organization: Issuer and Loan Services-HR11024 Requisition Number: 1914317
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