Responsible for overseeing quality of outsourced functions in accordance with SLD.
Handles client engagement.
Provides recovery support for offshore functions.
Supports client meetings. Looks at service improvement opportunity.
Serves as subject matter expert and conducts research to gather information on the most complex, multi-faceted transactions and provides answers to complex inquiries that have been escalated.
Responsible for the daily oversight of outsourced functions to ensure service delivery is in line with SLD.
Responsible for service improvement, technology engagement and new business engagement.
Owns service delivery to clients in line with SLDs, attending service reviews as required.
Provides training to outsourced teams around new products. Acts as SME to support
Product in defining service offering.
Retains knowledge of offshored functions to enable business recovery.
Acts as SME within incident management.
Provides/reviews MIS/KRI/KPIs as required.
Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
Regularly interacts with clients in answering questions and resolving multifaceted inquiries for the most complex transactions.
Grades and reports metrics for Middle Office team and provides transport for team, when necessary.
No direct reports.
Provides guidance to less experienced Middle Office staff as needed. Tasked with Team Lead responsibilities.
Contributes to the achievement of teams objectives.
QualificationsBachelors degree in finance or the equivalent combination of education and experience is required.
7-10 years of total relevant work experience preferred.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: United Kingdom-Greater Manchester-Manchester
Internal Jobcode: 70545
Organization: Markets Core Operations-HR14504
Requisition Number: 1914548