Lead Rep, Middle Office-Everett, MA

Job Description

Middle Office - S4 Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters. Leads the daily activities of a Middle Office support team servicing multiple funds. Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting. Supervises the tracking of fund data and trades, as well as the maintenance of records. Establishes data maintenance and summarization processes and procedures to improve team efficiency and best support the Middle Office support team. Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements. Reviews error reports from more junior team members and provides feedback. Ensures error reports from support staff comply with service level agreements before they are shared with Middle Office teams. Escalates external errors. Correction of internal errors is at the discretion of the client. Reviews for exceptions. If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken. Checks exceptions identified by more junior level team members. Dictates how support team handles incorrectly managed exceptions and enforces adherence to procedures. Leads team in preparing system-generated reports. Sets standards for teams report output to be shared with client teams. Coordinates review of reports and the sharing of reports with Middle Office teams. Reviews work of junior team members. Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency. Supervises a team of Middle Office support staff. May be responsible for specific supervisory review and approval actions. Supports the achievement of team objectives.


High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree a plus, mutual fund industry background preferred. 3-5 years of total work experience preferred. Experience in accounting support or the mutual fund industry preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-Massachusetts-Everett
Internal Jobcode: 70549
Job: Operations
Organization: Total AMO Ops-HR17124
Requisition Number: 1915079