This is the experienced level role serving as the front line for HR related client support. The employee performs a full range of customer service representative assignments and relying on precedence and established standard operating procedures to make decisions. Interacts with clients via telephone, email or web chat for intake of client inquiries and requests. Provides assistance on use of HR systems & tools;; Employee Self Service, Manager Direct Access, MyCareer, MyPerformance, MyLearning etc. Responds to inquiries related to HR products;; benefits, payroll, pensions, retirement savings etc. Guides clients on execution of complex HR transactions or requests, completion of forms or documentation. No management responsibilities and no direct reports. Secondary education (high school diploma or equivalent) or equivalent work experience required. Bachelor's preferred. 2 to 3 years of experience in an HR customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper. Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others. Strong PC skills, with working knowledge of Microsoft Office, PeopleSoft, Taleo, Saba or SuccessFactors.
2-3 yrs of work experience in HR Ops
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Human Resources is invested in helping BNY Mellon achieve business success by building a winning, high-performance culture that stems from great talent, leadership, learning and diversity; and partnering with employees to provide the tools and resources necessary to support successful career growth and help ensure employees' wellbeing.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: India-Maharashtra-Pune
Job: Human Resources
Internal Jobcode: 75042
Requisition Number: 1915168