Representative, Client Processing

Job Description

  • Provides quality client service and support to internal clients and occasionally external clients on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.  
  • Under direct supervision, performs routine operational tasks in a product or functional area, processing updates to client accounts or company records and ensuring that data is feeding into the right system. 
  • Enters data, keying information from checks, interpreting payee information and transcribing into on-line system. 
  • Begins monitoring exceptions. 
  • May interact with record keepers to verify that client records are in sync with the fund company or another custodian.  
  • Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. 
  • Responds to client inquiries, escalating non-standard issues to a Team Lead. 
  • May communicate with an external third party to research inquiries. 
  • Investigates and corrects errors in company records and client accounts. 
  • Accurately opens and updates accounts or company records. 
  • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
  • Provides product knowledge, market nuances and requirements and technical assistance, as necessary. 
  • No direct reports. 
  • Responsible for the quality and completion of own work.  

Qualifications

  • High school/secondary school or the equivalent combination of education and experience is required. 
  • Bachelors degree preferred. 
  • 2-3 years of total work experience preferred. 
  • Experience in brokerage processing preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Operations
Internal Jobcode: 70611
Organization: Payments-HR16725
Requisition Number: 1915325