Customer Processing Administrator - Advanced (Global File Transfer Services)

Job Description

TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-effective solutions in the financial services market place. BNY Mellon App Engine technology is leading edge with industry first PasS/IaaS fully integrated solution, combined with enterprise standards for developers.

 

TSG is building next generation scalable, efficient data center as a service using the latest innovation infrastructure. Building on top of the cloud deployments in BNY Mellon, we are aggressively automating and bridging the green field cloud with the existing virtual computing environments.

 

The Global File Transfer Services (GFTS) development team is responsible for configuring file transmissions using pre-approved BNY Mellon products and protocols. The selected Administrator has an expert knowledge of each protocol solution and is capable of configuring transmissions in any of them. The analyst is responsible for reviewing each assigned file transmission request, understanding the customer requirements, working directly with the customer and internal business partners and configuring a standard file transmission solution. The analyst is capable of answering complex technical questions from the customer and can advise and make technical recommendations back to the customer. The technologist should have a working knowledge of workload provisioning and strong troubleshooting skills.


Key Responsibilities:

  • Configuration of file transmissions on the approved platforms (inclusive of configuring, testing, promotion to production).

  • Managing assigned workload to meet designated target dates of each deliverable.

  • Perform technical troubleshooting and problem investigation.

 

Customer Processing Administrator-Advanced->> Provides quality customer service and support to customers on a daily basis, including phone interaction, complex problem resolution, and account transaction processing in a timely manner. May provide on the job training and coaching to less experienced associates. Performs complex operational tasks in a product or functional area, conducts independent analysis, and policy interpretation. Executes customer requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs. Provides product knowledge and technical assistance, determining when the more complex problems should be referred to the next level. Assists in supporting the achievement of team objectives.

Qualifications

  • Secondary education (high school diploma or equivalent) or equivalent work experience is required, Bachelor's degree is preferred.

  • Three to five (3-5) years of related experience is required.

  • Experience in the securities or financial services industry is a plus.

  • Minimum of four (4) years of development or infrastructure support experience is preferred.

  • SME product knowledge of BizManager (OpenText), Sterling File Gateway (IBM), Connect:Direct (IBM), Connect:Enterprise (IBM) and Sterling Control Center (IBM).

  • Strong support knowledge of file transfer protocols (e.g. SFTP, HTTPS, AS2, FTPS) and encryption types (e.g. PGP).

  • Centralized monitoring, automation and service level alerting.

  • Ability to perform technical troubleshooting and problem investigations.

  • Working knowledge of z/OS, Unix, Linux, Windows.

  • BMC Remedy experience.

  • Ability to multi-task and have excellent organizational, written and verbal skills.

 

Preferred Qualifications:

  • Working knowledge of network topologies, connectivity methods and load-balancer/proxy solutions.

  • Experience with JCL and Shell scripting.


BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-Pennsylvania-Freeport
Internal Jobcode: 45412
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1915546