CSAT Support Desk Agent

Job Description

Purpose: • To provide first level product & business support to the BNYM Global Client base 
Principal Responsibilities:  • To provide telephone and email support on several proprietary banking software products • To action and process password resets in relation to the proprietary software products • To input and allocate, via a call logging system, email client queries received into the Support Desk • To display excellent communication skills and establish a positive attitude towards Customer Care, including the ability to portray a polite and helpful persona to clients at all times • To effectively use the telephone system and call logging products in accordance with CSAT Helpdesk guidelines • To work as part of a dynamic team embracing and contributing to new Helpdesk initiatives 
Relationships:  • Initial contact point for the company’s cash and custody proprietary product client base (internal and external) Experience:  • No experience necessary as full training will be given


Qualifications and Training: • At least educated to A level standard – (preferable)
Job skills & knowledge:  • Client focused and dynamic individual who has the ability to deal with clients face to face, financial services experience preferred • Ability to multi-task and get the job done quickly (essential) • Ability to learn what is taught quickly and have the self-motivation to learn in more depth (essential) • Excellent level of written and spoken English (essential) • Quick in analysing incoming calls and able to cope with high volumes • Work in a small team, communication and updating colleagues continuously

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Customer/Client Service
Internal Jobcode: 70109
Organization: Client Support And Training-HR16350
Requisition Number: 1915849