Senior Application Support Analyst - Automated Workload Scheduler (ESP)

Job Description

TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-effective solutions in the financial services market place. BNY Mellon App Engine technology is leading edge with industry first PasS/IaaS fully integrated solution, combined with enterprise standards for developers.


TSG is building next generation scalable, efficient data center as a service using the latest innovation infrastructure. Building on top of the cloud deployments in BNY Mellon, we are aggressively automating and bridging the green field cloud with the existing virtual computing environments.


The Global Batch Services (GBS) Scheduling Department provides Production and Non-Production batch implementations Monday through Friday during business hours utilizing an Automated Workload Scheduler (ESP).

Key Responsibilities:

  • Application specific job schedule builds, modifications and operational simulations.

  • Consultation services for application support with respect to the build requirements and scheduling flow of the batch cycle.

  • Mainframe and distributed scheduling for targeted test and all production scheduling support across all environments.

  • Unix/Windows/Cloud server agent definition and consultation services.

  • Quarterly audit requirements and attestation (Internal and External).

  • ESP testing and implementation of systemic infrastructure updates and product enhancements.

  • Incident and problem management.

  • DR planning and support.

Senior Application Support Analyst->> Maintains and supports applications and their operating environments. Fields calls and addresses technical problems. Records, documents, and resolves or escalates software application problems as necessary. Follows up and provides feedback to internal/external customers and management. Assists in more complex day-to-day Help Desk functions. Tests changes to applications and their operating environment. Reports and documents any issues. Ensures technology management policies are adhered to, provides technical solutions on application problems. Ensures all productions issues are logged and updated as per department policy. Updates contingency documentation. Contributes to the achievement of team objectives.


  • Bachelor's degree in computer science or a related discipline, or equivalent work experience is required.

  • Two to four (2-4) years of experience in applications support or production environment is required.

  • Experience in the securities or financial services industry is a plus.

  • Full Knowledge CA Workload Automation ESP edition: Job Scheduling, Calendar Maintenance, Special Day processing.

  • Knowledge of JCL, COBOL, DB2 and CICS is preferred.

  • Programming Skills with REXX, CLIST, SAS, Python and Splunk is preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Tennessee-Nashville
Internal Jobcode: 45080
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1915946