Principal Appl Support – Production Services

Job Description

TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-effective solutions in the financial services market place. BNY Mellon App Engine technology is leading edge with industry first PasS/IaaS fully integrated solution, combined with enterprise standards for developers.

TSG is building next generation scalable, efficient data center as a service using the latest innovation infrastructure. Building on top of the cloud deployments in BNY Mellon, we are aggressively automating and bridging the green field cloud with the existing virtual computing environments.

As part of TSG, our Production Services team is dedicated to ensuring that our technology environments are best in class. Our Production Services team runs the systems that keep BNY Mellon running.  Their mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future.  If you are a collaborative continual learner with a global mindset and a desire to contribute to our company’s top priorities, this is the place for you.

The Production Services Organization has initiated a bank-wide process and tooling standardization program across IT Service Management including Incident, Problem and Change Mgmt. This highly visible and impactful position within the Service Management Office will support the ServiceNow platform as well as other key tools in the SMO space. Working on a global team of process and tools experts, we aim to transform the firm’s capabilities and develop best in class solutions for the future.

Principal Appl Support – Production Services Description

Looking for support on 24x7x365 mission critical applications for Middle Office and Asset Servicing Technology

L2 application support

Experience with databases – Oracle / SQL queries

Experience with MQ/ messaging middleware queues

Experience in a trading floor or similar environment

Experience with troubleshooting Trade Application Flow

Would be nice to have someone currently working in a Dev Ops, Automated and Agile environment or the ability to read / debug java code.

Maintains and supports moderately complex applications and their operating environments.

Provides technical and/or business guidance to the SCM team as well as other groups.

Analyzes system requirements.

Reviews and evaluates project plans and objectives to ensure they meet system needs.

Monitors changes to applications and their operating environment.

Analyzes any issues of high complexity.

Provides application support input with regard to SCM activities.

Interacts directly with clients regarding project activities.

Applies effective project management methodologies and control techniques.

Recommends technical solutions on application problems.

Reviews and develops updates of contingency documentation and processes.

Contributes to the achievement of area objectives.


Qualifications

Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 10-12 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.

Support on 24x7x365 mission critical applications for Middle Office and Asset Servicing Technology

L2 application support

Experience with databases – Oracle / SQL queries

Experience with MQ/ messaging middleware queues

Experience in a trading floor or similar environment

Experience with troubleshooting Trade Application Flow

 

Nice to have:

Currently working in a Dev Ops, Automated and Agile environment.  

Ability to read / debug java code
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-New York-New York
Internal Jobcode: 45193
Job: Information Technology
Organization: Asset Servicing & Eagle Tech-HR07302
Requisition Number: 1915993