Lead Manager, Middle Office

Job Description

Middle Office Trade Capture –

Provides oversight for multiple teams of Middle Office staff responsible for researching and analyzing transactions on behalf of assigned clients along with managing inquiries.

Responsible for oversight of processing, trend analysis, client engagement, TPG review (SLA), process improvement, industry specialist, architecturally aware, incident management, and on shore recovery (processing).

Manages the performance of assigned staff and sets team priorities. Manages day to day work of multiple Middle Office teams responsible for researching and analyzing transactions on behalf of more complex assigned clients.

Manages relationships with broad set of assigned clients and resolves any escalated issues related to transactions. Focus on HR accountabilities for the team. Manages processes and provides guidance to teams managed to ensure that records are maintained in accordance with departmental policies and procedures.

Communicates with internal stakeholders and clients to ensure needs are being addressed by the Middle Office function and provides input to Group Manager. May leverage developing communication skills to navigate and resolve non-complex client situations. Evaluates new clients and determine how to allocate that client against the various teams.

Makes decisions on how to implement new clients in more complex situations. Provides input to Unit Managers. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. May provide input into defining the functional strategy. Responsible for the achievement of team goals and objectives, talent management and supervision of Middle Office staff. 7-10 years of total relevant experience in Trade Capture / Settlements/Cash Processing/Equities Processing with at least 2-3 years of management experience preferred.

Shift Window – Afternoon/Evening


Bachelor’s degree in finance or the equivalent combination of education and experience is required.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Maharashtra-Pune
Job: Asset Servicing
Internal Jobcode: 70543
Organization: Middle Office & Derivative Ops-HR12084
Requisition Number: 1916110