Intermediate Representative, Client Processing

Job Description

  • Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.  
  • Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions. 
  • Investigates and corrects errors in client accounts. 
  • Conducts independent analysis and policy interpretation. 
  • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.  
  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.  
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. 
  • Accurately opens and updates accounts or company records. 
  • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. 
  • Provides product knowledge, market nuances and requirements and technical assistance, as necessary. 
  • May review and check work of other Client Processing Support staff and help resolve escalated issues.  
  • No direct reports. Provides guidance to less experienced Client Processing Support staff, as needed. 
  • Responsible for the quality and completion of own work. 

Qualifications

  • High school/secondary school or the equivalent combination of education and experience is required. 
  • Bachelors degree preferred. 3-5 years of total work experience preferred. 
  • Experience in brokerage processing preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Operations
Internal Jobcode: 70610
Organization: Payments-HR16725
Requisition Number: 1916335