Intermediate Representative, Cash Management

Job Description

  • Serves as a team supervisor/work leader for the day-to-day operations for a small team of Cash Management support staff. 
  • Guides the team and ensures processing deadlines are met. 
  • Performs day-to-day work when necessary.  
  • Allocates customers work to small team of staff and monitors workflow to maximize productivity and quality to meet deadlines and daily goals. 
  • Reviews and approves work conducted by lower level staff. 
  • Performs day to day work when needed.  
  • Leverages a strong understanding of the Cash Management processes and equipment. 
  • Monitors equipment to ensure maintenance and upkeep is current to provide maximum usage. 
  • Communicates with corporate clients to discuss low risk pay or no pay decisions and performs adjustments. 
  • Performs leadership duties for a small team, such as workflow execution, assisting junior staff, quality control activities and other senior operator duties as assigned. 
  • Completes all reports as required accurately and on time.  
  • Serves as a work lead for a small team of Cash Management support staff. May be responsible for specific supervisory review and approval actions. 
  • Responsible for the quality and completion of own work. 
  • Helps develop and contributes to the achievement of team objectives.  


  • High school/secondary school or the equivalent combination of education and experience is required. 
  • Bachelors degree preferred. 
  • 5-7 years of total work experience preferred. 
  • Experience in banking operations is preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Operations
Internal Jobcode: 70426
Organization: Payments-HR16725
Requisition Number: 1916443