EMEA Benefits Team Leader

Job Description

Overview Of BNY Mellon:
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.

Job Purpose:

Primarily to act as team leader and supervise the EMEA Benefits Team in Manchester (2 people) and ensure day-to-day activities are managed efficiently and expertly by the team.  Identify opportunities for continuous improvement to service delivery, streamlining processes, system improvements and enhancements to benefits offerings.


Team Leader duties:
• Responsible for supervising day-to-day activities in order to ensure that the team is highly competent and operates efficiently and effectively
• Ensure team processes are fully documented in order to adhere to internal compliance requirements
• Ensure that EMEA wide policies are reviewed regularly and are up-to-date and comply with legislation changes ensuring that current policy gaps are filled
• Responsible for managing the UK Flex Annual Enrolment process and identifying any development work that is required on Flex and ensuring that it is completed to specification and tested before being released on the Flex portal
• Assisting with EMEA wide M&A related benefit activity working with key stakeholders to assist the due diligence process and harmonise benefits as appropriate
• Lead delivery of training (and develop guidelines as necessary) to HR colleagues to ensure they are well equipped to manage employees’ benefits related queries and administer benefits correctly
• Responsible for implementing and coordinating UK benefits changes with Payroll and managing and resolving benefits related payroll queries
• Responsible for staying ahead of EMEA wide legislation changes in order to make the required amendments to benefits in a timely manner
• Managing relationships with EMEA benefits vendors and third party suppliers, holding regular meetings to review action logs, monitor performance against agreed KPIs and SLAs, and to ensure compliance with vendor assessments
• Responsible for managing and troubleshooting all outsourced UK third party activity: Flex administration, death-in-service claims, long-term disability claims, auto enrolment activity, interns auto enrolment process, pension contributions and pension allowances
• Responsible for managing the EMEA benefits renewal cycle to ensure all benefits are renewed in timely fashion obtaining relevant approvals and managing brokers accordingly

Team supervisory duties (to ensure the following work is delegated and completed by the team as required):
• Day-to-day operation of the UK Flexible Benefits arrangements including acting as the point of escalation for the team for complex benefits and pension queries
• UK Flex annual enrolment process including review of the Flex brochure, web text, testing the portal, updating the Benefits Design Specification (BDS) and working closely with the Flex team to ensure enrolment goes smoothly
• Production and delivery of annual UK P11D files for Payroll to upload
• Design, review and maintain benefits and wellbeing communication materials as required: brochures, policies, procedures, intranet content, presentations, posters, emails
• Day-to-day management of the MyHR queries portal ensuring all benefits queries are dealt with quickly and efficiently and within the required SLAs
• Monthly data uploads of MyReward and troubleshooting system errors (EMEA wide Total Reward portal)
• Renewal of the International Medical Scheme including checking membership data and re-charging of the invoice as required
• Provision of insurance renewal data as required by the EMEA brokers
• Regularly update the International Benefits database (MercerGold)
• Production of annual EMEA Benefits Cost Analysis report and other metrics/dashboards as required
• Oversight of UK long-term disability cases ensuring they are being administered effectively and act as an escalation point of contact for HR, Payroll, third party administrators, and insurers
• Support Wellbeing Team as required including organisation of the annual UK Benefits and Wellbeing Fairs and local point of contact for delivery of onsite wellbeing initiatives in Manchester



• Proven experience in UK Benefits (international benefits experience would be advantageous)
• Excellent written and verbal communications skills with strong attention to detail
• Advanced use of Word, Excel and PowerPoint
• Strong project management and organisational skills, working effectively to deadlines and project plans
• Experience of managing and building effective working relationships with third party outsourced service providers/vendors
• Ability to work independently with limited day to day supervision
• Educated to degree level (or equivalent)
• Team leader experience advantageous but not essential

What we can offer you:

• Challenging, fun and supportive environment
• 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days
• Highly competitive benefits package including pension and private medical cover

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Human Resources
Internal Jobcode: 75005
Organization: CB_Systems_Reporting-HR18050
Requisition Number: 1916525