Rep, Client Service Quality

Job Description

Client Service Quality - S2 Under direct supervision, performs basic third party reviews of manually processed work to check for accuracy. Volume of documents is low. Documents reviewed are a small selection of manually processed work from one group within the Bank and content is generally homogenous. Assists with the review of third party documents and checks to see if processors followed established procedures, made no contractual breaches and took no unnecessary risks. Confirms findings with more senior team members. Searches for fail points in processes and reports on findings to more senior team members. Applies some knowledge of compliance rules. Assists with reviews for exceptions with direct guidance from more senior team members. Works to become more familiar with and begin identifying common exceptions. Assists with quarterly status reports (red, amber, green) on quality of service provided to clients. No direct reports. Impact is related to own work. 


High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree a plus, mutual fund industry background preferred. 1-2 years of total work experience preferred. Experience in the mutual fund industry preferred. Experience with processing systems including Workflow Manager and Image preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Massachusetts-Westborough
Internal Jobcode: 70276
Job: Asset Servicing
Organization: Transfer Agency Operations US-HR08946
Requisition Number: 1917219