Specialist Application Support Analyst - Vendor Application Support

Job Description

TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-effective solutions in the financial services market place. BNY Mellon App Engine technology is leading edge with industry first PasS/IaaS fully integrated solution, combined with enterprise standards for developers.


TSG is building next generation scalable, efficient data center as a service using the latest innovation infrastructure. Building on top of the cloud deployments in BNY Mellon, we are aggressively automating and bridging the green field cloud with the existing virtual computing environments.


This is an opportunity to join a dynamic team environment where you will have occasion to work across functions and geographies to support an application that provides insight on the enterprise IT estate of a global financial services organization. You will leverage technical, analytical and critical thinking skills to generate ideas and solutions that continually improve our IT management capabilities.


Key responsibilities include:

  • Providing support of an application via troubleshooting, upgrades, configuration, vendor interactions and related activities.

  • Review, prioritize and implement ongoing internal client requirements via application configuration, reporting and add-on solution development.

  • Collect and analyze data in conjunction with internal client to identify opportunities for improvement, troubleshoot issues and generate reporting.

  • Monitor the broader technology space for opportunities to enhance functionality, collaboration, governance and related processes.


Specialist Application Support Analyst->> Maintains and supports applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. May allocate/coordinate work within a team/project. Analyzes system requirements. May review SCM plans and SCM scripts/programs. Monitors changes to applications and their operating environment. Analyzes any complex issues. Provides application support input with regard to SCM activities. May interact directly with clients regarding project activities. Recommends technical solutions on application problems. Reviews and analyzes product migrations through all systems environments. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of related teams' objectives.


  • Bachelor's degree in computer science or a related discipline, or equivalent work experience is required, advanced degree is beneficial.

  • Six to eight (6-8) years of diverse experience in information technology is required.

  • Experience in the securities or financial services industry is a plus.

  • Knowledge and experience configuring, upgrading and general support of a vendor application.

  • Familiarity, expertise and/or experience with various data analysis methods and tools.

  • Experience with scripting and coding languages and frameworks for custom solution development.

  • Comfortable taking initiative to investigate issues and enhancement across internal and external resources.

  • Ability to work both independently and collaboratively to brainstorm, build, test and deploy solutions.


Preferred Qualifications:

  • Experience or familiarity with systems administration of MS Windows, Nix and other platforms.

  • Knowledge or experience with data integration across management systems.

  • Familiar with assignment tracking systems (JIRA) and effectively documenting technical activities.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 45139
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1917393