Cash Management - S6
Serves as a team supervisor/work leader for the day-to-day operations for a medium-sized team of Cash Management support staff. Guides the team and ensures processing deadlines are met. Performs day-to-day work when necessary.
Allocates customers work to medium-sized team of staff and monitors workflow to maximize productivity and quality to meet deadlines and daily goals. Reviews and approves work conducted by lower level staff for sensitive clients. Works on special projects for the business. Performs day-to-day work when needed.
Leverages a strong understanding of the Cash Management processes and equipment. Monitors equipment to ensure maintenance and upkeep is current to provide maximum usage.
Communicates with corporate clients to discuss low to moderate risk pay or no pay decisions and performs adjustments.
Performs leadership duties for a small to medium-sized team, such as workflow execution, assisting junior staff, quality control activities and other senior operator duties as assigned. Completes all reports as required accurately and on time.
Serves as a work lead for a medium-sized team of Cash Management support staff. May be responsible for specific supervisory review and approval actions.
Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.
High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 7-10 years of total work experience preferred. Experience in banking operations is preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
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