Intermediate Representative, Client Processing

Job Description

  • Apply expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. 
  • Perform a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions. 
  • Investigate and correct errors in client accounts. 
  • Conduct independent analysis and policy interpretation. 
  • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. 
  • Serve as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
  • Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. 
  • Accurately open and update accounts or company records. 
  • Work closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. 
  • Provide product knowledge, market nuances and requirements and technical assistance, as necessary. 
  • May review and check work of other Client Processing Support staff and help resolve escalated issues.
  • Provide guidance to less experienced Client Processing Support staff, as needed. 
  • Responsible for the quality and completion of own work.


  • High school/secondary school or the equivalent combination of education and experience is required.
  • Bachelors degree preferred. 3-5 years of total work experience preferred
  • Experience in brokerage processing preferred

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Ireland-Leinster-Wexford
Job: Asset Servicing
Internal Jobcode: 70610
Organization: Transfer Agency Operation EMEA-HR07268
Requisition Number: 1917623