Principal Infrastructure Operations Analyst (Platform Support - Unix, Linux, Storage, Virtualized Hosts,Cloud)

Job Description

As a global investments company, BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments, and safeguards nearly one-fifth of the world's financial assets. Every day, our Technology employees make this happen while also seeking out new ways to do it more efficiently and effectively.

As part of BNY Mellon’s global Technology organization, you’ll have the opportunity to engage with some of the best and brightest technology, business, and financial minds to find new and better ways to exceed our clients’ expectations and build the future of financial services. With more than 230 years of industry leading experience under our belts, you might even say that we are the original fintech.

Our Team

Operations and Shared Tech (OST) owns the ecosystem through which BNY Mellon’s products and services are delivered to our clients and our internal business operations teams.  We provide Custody/Cash/Settlement services, run BNYM’s digital platform (NEXEN) along with associated shared services, oversee the technology portfolio for Alternative Investments and Sub-Accounting products, and drive operational transformation through technology to make our clients and us more efficient. OST’s world-class engineers build solutions with an ‘empathy first’ principle. We believe that our products and services are superior when we know our clients, users, and partners – and that the more embedded we are with them and the more we interact with them, the more empathy we exercise.

The OST Production Services Team is dedicated to ensuring that our technology environments are best in class. Our Production Services team runs the systems that keep BNY Mellon running.  Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future.  If you are a collaborative continual learner with a global mindset and a desire to contribute to our company’s top priorities, this is the place for you.

The Role

As part of our OST Infrastructure Support Services team, we are seeking a Support Analyst to work in a large enterprise infrastructure environment including multiple operating Systems (Solaris, Linux, and AIX). Our servers host back end, middleware, and front-end applications through a rigorously secured network. Our servers can be physical or virtualized. Our work can often be high pressure with problems requiring quick resolution and detailed analysis. You will have the ability to work well with co-workers, vendors, and other teams while remaining focused on problem resolution.


Key Responsibilities:

  • System problem resolution including detailed analysis and reporting of the problem

  • System performance analysis  and tuning

  • Assist in resolution of application, database, middleware, etc., problems.

  • System automation

Principal Infrastructure Operations Analyst->> Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Advises specialists on areas to focus installation and support efforts. Works with the Senior Principal to ensure operations are consistent with LOB and organization wide goals. Identifies and solves highly complex and critical systems related issues to meet the objectives for the corporation. Participates in software strategic planning and consulting on platform selection, version implementation, software product recommendation, and usage of enhanced functionality. Tracks installations, modifications, and support efforts to ensure goals are being met. Implements, integrates and provides support for middleware software in a multi-tiered, multi-platform environment, dealing with development projects that have a broad impact across the organization. Provides consulting expertise in identifying and solving highly-critical middleware issues and serves as a resource on middleware issues related to policies and standards that impact middleware specialist and application support staffs across the corporation. Communicates with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately. Manages ticket queues and handles highly complex escalated issues. Analyzes repeat incident patterns to identify opportunities for cost reduction and productivity enhancements. Manages relationships with vendors and works with them to ensure efficient incident resolution. Contributes to the achievement of area objectives. Responsible for budget activity. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree preferred 10 - 12 years of related infrastructure experience required, experience in the securities or financial services industry is a plus.


Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree preferred 10 - 12 years of related infrastructure experience required, experience in the securities or financial services industry is a plus.

  • Enterprise level experience with Unix and Linux including troubleshooting, problem resolution, and monitoring.
  • Ability to self-direct in the context of not letting problem resolution stall.
  • Understanding of networks, routing and the relationship to server operation
  • Experience with and strong understanding of NAS and SAN storage.
  • Experience with optimizing Unix and Linux servers (i/o performance, cpu , kernel tuning,  etc)
  • Experience in dealing with virtualized hosts and resource sharing in this context.
  • WebSphere and or Cloud platforms( break fix, automation, and design knowledge))


  • Experience with enterprise level automation
  • Scripting experience with shell scripts including Perl
  • Experience with tools such as Bladelogic, Ansible, HPOV , Tripwire
  • Understanding of enterprise level authentication.
  • Experience with AIX VIO and Solaris Zoning
  • Network troubleshooting experience

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 45196
Job: Information Technology
Organization: Operations & Shared Technology-HR13644
Requisition Number: 1917660