Principal, Global Business Change-Client Onboarding

Job Description

Delivers and implements large or complex, multi-phased Global Business Change projects or programs of a strategic, sales, or product design nature. Performs project management for full, multi-phased projects or programs. Incumbents have developed a depth of expertise in a specialty or niche change management/business analysis area or a certain type of client. May be responsible for a regional, significant, or key clients change portfolio, providing management, oversight and controls. Reports and tracks the project status, expenses and revenue for the changes logged. Guides and reviews work completed by more junior Global Business Change staff. Delivers and implements large, complex client driven or client related projects that involve complex, high quantity, often contradictory information. Provides analytical expertise in support of project objectives. Adapts problem solving approach and demeanor to match shifting demands and situations. Assists in development of recommendations and solutions for multiple business and technology systems to address Client requirements. Provides portfolio reporting on a specific Client. Identifies and manages goals, risks, issues and resources and ensures QA process is applied throughout each project/service lifecycle. Oversees and monitors all client and business led change activity undertaken by a virtual team of project managers, acting as a sponsor where required. Constructs long-term, sophisticated project plans for programs or multiple workstreams within larger programs. May assist management with distribution of resources and assignment of projects to more junior roles. Analyzes, defines and prioritizes business/functional requirements or identify business solutions spanning multiple business and technology areas. Translates into business design, functional design, test planning and user documentation. Ensure Client Change Portfolio projects and technology investments are delivered in agreed timelines and budgets. Manages project meetings and workshops with External Clients and Internal Stakeholders and produces outputs. Develops consultative partnerships with Senior Stakeholders to understand their strategic objectives, key performance indicators and reporting requirements. Participates in the sales process by preparing RFP responses, giving sales presentations or joining sales meetings. Monitors project process, risks and issues through weekly reports, CAIR log and project plans, and reports issues that will significantly impact project delivery Senior parties. Reviews and defines next steps for issues escalated by more junior roles. Provides consultation to the Client and the Business on applying technology to business opportunities and processes, including planning and implementing across functional applications or systems. Provides consultation to Clients and Internal Business groups on process-improvement projects designed to improve business results. Leads project post-implementation reviews. Communicates effectively and frequently with Project Initiators, Technology, Operations, Senior Management and/or the Client and ensures regular communication among these groups. Communicates with internal teams and leaders to stay abreast of organization and function operations and is familiar with company practices relevant to metrics, performance indicators, reporting protocols, etc. Supports Global Business Change strategy by supporting Management in any function specific initiatives and employee engagement directives. No direct reports. May provide guidance to less experienced team members Delivers large, complex internal and external projects. Assigns work to more junior level team members.  


Bachelors degree or the equivalent combination of education and experience is required. 10-12 years of total work experience preferred. Governance, Project Management, experience or experience within one or more of the asset servicing functions is preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70283
Job: Operations
Organization: Client Change And Onboarding-HR07712
Requisition Number: 2002035