Analyst, Client Service

Job Description

Overview Of BNY Mellon:  

BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.

      Team Description:  

Deliver professional client service to Investment Managers and Clients on a day-to-day operational basis by providing proactive issue management (Trade, Cash, Corporate Action, Income etc), ensuring the resolution of all issues with Investment Managers and Clients on a timely basis, escalating where appropriate to management. To ensure the completion of daily risk management controls, and monitoring of fails and overdrawn balances. Responsible for service reviews and all relevant clients reporting including detailed MIS. To prioritise tasks according to volumes, complexity, sensitivity and risk. This is a busy and demanding environment with high values and large volumes of transactions/queries requiring good concentration and organisational skills.


Job Purpose:


Act as the focal point of contact between the Global Custody clients and the business, ensuring the timely resolution of all client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process


Client Satisfaction


Co-ordinate the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of and an in-depth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced.


Operational Rigour


Respond to all client queries and issues, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in the department and assist in its continued growth.


Tone from the Top - Work collaboratively and on a timely basis with managers to review operational controls, conduct root-cause analysis and implement remediation activities emanating from operating incidents and near-miss events.


Risk Competence & Knowledge - Understand the key operational risks and the associated controls applicable to the Business Unit and follow all Business Unit operational procedures and other directive controls (eg. checklists) as designed.


Any identified issues or changes should be escalated to Managers.


Accountability. Ensure that risk issues (both current and emerging) are escalated promptly to managers, including:


Gaps or issues identified within the Business Unit controls;


Errors or potential errors/near-misses;


Other risk issues (including non-responses to queries, manual process intervention).


What we can offer you:


Challenging, fun and supportive environment
25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days
Highly competitive benefits package including pension and private medical cover
City centre location
Competitive discounts on travel and parking
Discounts on a range of local retailers
Opportunity for further academic training – including NVQ, IOC, Degree and soft skills



The successful candidate will be a good problem solver and have experience within a client facing financial role.

Excellent Communication skills, Strong Client Service Ethics, Risk Management, attention to detail and Client Focus.

The ability to work under pressure, manage priorities and act as an advocate on behalf of both internal and external clients.

Experience of using Windows applications, Word, Excel and Outlook.

A good knowledge of internal systems such as GSP, CMS and PSS are preferable

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Asset Servicing
Internal Jobcode: 70106
Organization: Custody Client Service-HR09095
Requisition Number: 2002468