Junior Analyst, Client Activation Experiance

Job Description

The Client Activation Experience team is responsible for opening and amending accounts for all our clients.  The team consists of up to 20 individuals based in Poland and India, with colleagues based across EMEA, APAC and in the US. The team is the focal point for ensuring accurate and timely set-up of all new and existing client accounts, markets and static data. The team liaises with client facing colleagues and other internal areas to meet our client commitments and service level agreements.

Role Overview: To help our clients open and maintain their accounts and market setups in adherence with our service level agreements and regulatory requirements.

Key areas of responsibility

  • Act as the link between our client facing colleagues and various operational areas of BNYM.

  • Enrich client instructions and complete the necessary documentation to ensure that client accounts are opened and the static data is accurately set up on all BNYM systems.

  • Maintain oversight of all outstanding items to ensure activity is completed in accordance to service level agreements.

  • Demonstrate understanding of the various regulations applicable to the role and the associated control framework to ensure ongoing adherence.

  • Build knowledge of all areas of BNYM products, services and global markets in order to be able to add value when enriching client instructions.

  • Quickly adapt to market, procedure and regulatory change to prevent any negative impact to service level agreements.


  • Strong attention to detail
  • Excellent team work skills
  • Ability to use initiative and ‘connect the dots’
  • Strong IT skills including MS Excel
  • Proven organisation skills and ability to handle high volumes with tight deadlines
  • Previous experience of working in a client service role
  • Proven written and oral communication skills
  • Flexibility in adapting to change
  • Ability to work with autonomously with minimal supervision
  • Previous experience in process improvement and automation
Our offer for you: 
  • Excellent opportunities for training, growth and professional development
  • Mentoring and job shadowing programs 
  • A multitude of opportunities to get involved in additional charity projects and engagement groups (mountain trips, football team etc.)
  • Language training course
  • Onsite kindergarten
  • Employee Referral Program
  • Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
  • What is more:
  • Full time contract of employment
  • Competitive salary
  • Health & Life Insurance
  • Private medical care
  • Multisport card / Cinema Tickets / Nursery subsidiary
  • Pension scheme
  • Location: Sagittarius Business House, ul.Sucha 2, Wroclaw

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Asset Servicing
Internal Jobcode: PCSD50
Organization: Asset Servicing-HR06026
Requisition Number: 2002692