Sr. Rep, Client Processing

Job Description

Overview or organisation BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. 

Title of the position Senior Representative, Client Processing
Department Market Ops – Securities Finance 
Reports to (to whom the person directly reports) Stacey Hoare 
Job Purpose  BNY Mellon Markets Securities Finance is comprised of two complementary product offerings – Agency and Principal Securities Finance.  By leveraging our global perspective and innovative capabilities across these solutions, Securities Finance is able to help clients optimize portfolio return, source liquidity to manage funding needs and reduce operating costs.  As a member of the Securities Finance team, you will be part of a global market leader, working with a world class group in multiple global locations and servicing some of the largest clients worldwide.
Core Responsibilities   Client Processing - S5 Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manual processing of updates to client accounts or company records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional. Review and check work of other Client Processing Support staff and help resolve escalated issues. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions. Responsible for the quality and completion of own work. High school/secondary school or the equivalent combination of education and experience is required.

Qualifications

Qualifications High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree a plus, mutual fund industry background preferred. Experience in accounting support or the mutual fund industry preferred
Working conditions and other information (working hours, full time, permanent etc.) Full Time  Monday to Friday  9am to 5pm
Direct reports (if any) N/A
Benefits • Annual Holiday – 25 Days, plus bank holidays and the ability to purchase a further 5 days • Pension – 12% employer contribution • Life Assurance, Income protection and Medical Insurance • Education Assistance • Childcare Vouchers • Health screening • Season ticket loans • Recognition and service awards • 2 volunteering days per annum

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Global Markets
Internal Jobcode: 70609
Organization: Markets Operations-HR11984
Requisition Number: 2003080