Specialist, Glbl Bus Chg

Job Description

Gather a detailed knowledge of Service Now and its usage

Project manage all Service Now related enhancements working in close coordination with technical and business owners.

Act as a primary owner for any queries related to Service Now application and associated projects related parameters from a business perspective- Resource Management, Demand Management and oversight for the broader BCG Group

Attend technical and business users related prioritization forums to keep abreast of changes and feedback any impacts on Service Now application

Ability to generate intelligent insights on relevant reports being generated for senior mgmt. consumption, through queries, SQL etc.

Produce regular Management Information Reports as directed by the Head of Business Change Office and Global Head of Change Management to supplement business decisions

Improve Data and MIS reporting Techniques through effective use of advanced analytics techniques and tools

Improve Data and MIS reporting Techniques through effective use of advanced analytics techniques and tools and Service Now application

7-10 years’ experience as Project Manager for setup for large captives, shared services. Demonstrate a good knowledge of project governance and project methodologies, especially around large transformational / strategic initiatives

Good working knowledge of Service Now application, its functionality and reporting usage is a must

Hands on experience around management reporting, familiarity with Advanced Excel, macros, automation etc.

Effective communication and leading senior stakeholder’s engagements in a globally distributed environment.

Excellent presentation skills around MS PPT, Visio, as the role would encompass presenting data points and inferences for senior mgmt. reporting in a clear and crisp manner

Demonstrate a proactive mind set in learning the process and act a mentor/guide on BCO related queries

4+ years of experience in Power Bi and Tableau Application is desirable

Experience in database management


Bachelor’s degree or the equivalent combination of education and experience is required.

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: India-Maharashtra-Pune
Job: Asset Servicing
Internal Jobcode: 70285
Organization: Client Change And Onboarding-HR07712
Requisition Number: 2003168