Senior Service Desk/Onsite Support Analyst

Job Description

Mellon is a global multi-specialist manager dedicated to serving our clients with a full spectrum of single and multi-asset investment strategies and solutions. With roots dating back to 1933, Mellon has been innovating across asset classes for generations and has the combined scale and capabilities to offer clients a broad range of solutions. From asset class expertise to broad market exposures, clients drive what we do. We are holistic in approach, client driven and committed to investment excellence. We aim to be a key partner for our clients by delivering customized investment outcomes and best-in-class service.


Mellon is seeking a Senior Service Desk/Onsite Support Analyst.  Responsibilities include:


  • Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution.

  • Provides guidance, assistance, coordination and follow-up on problems and ensures resolution.

  • Provides support to a specific group of customers on applications, infrastructure, and technology related activities for small projects.

  • Works with application developers and operations to support production applications and customer-specific operations.

  • Trains customers on new products, applications, and platforms.



  • Bachelor's degree in a related discipline or equivalent work experience required.

  • 2-4 years of experience in technical and customer-support required, experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-California-San Francisco
Internal Jobcode: 45073
Job: Asset Management
Organization: Mellon With TOH ADJ-HR13428
Requisition Number: 2003202